Description
Solicitors who acted for a client in a claim for compensation for vibration white finger under a scheme providing tariff-based compensation were in breach of duty in not consulting the client directly as to his losses and instead relying on questionnaires and standardised letters. Although he had been advised by way of standardised letters that he might be eligible for a services claim and had not selected such a claim in his tick-box responses, there were indications in the medical reports that he had a viable claim for services and the solicitors could have contacted him directly and had they done so and properly advised him he would have advanced successfully a claim for the cost of services such as gardening, DIY, decorating, car maintenance and washing which he was no longer able to carry out.
