We are looking for people with the vision, determination and drive to form a key part of our management team and lead our people, achieve objectives and play a central role in making a real impact for the people of Scotland. You will provide leadership and team management to your team, organising staff and other resources to deal with complaints in accordance with the SLCC's Complaint Handling Procedures and quality standards. You will support and develop your team and as a member of the management team you will assist in the review and further develop our policies and procedures to provide a high quality, efficient complaints handling service.

Who we're looking for
To be successful in this role you will be educated to degree level or equivalent and ideally will have a legal or comparable qualification and a supervisory management qualification or experience.

You will have demonstrable experience in writing and providing procedural advice and guidance, including drafting reports and be able to demonstrate leadership and management skills. You will have a track record of significant achievement with a minimum of 3 years people and performance management experience. A working knowledge of Word, Excel, PowerPoint and Outlook is essential. You will be an effective communicator who is well organised and delivers work on time and to the agreed level of quality. Ideally you will be able to influence at local, national and strategic levels, with the personal and professional manner to command confidence of stakeholders.

About our client
The Scottish Legal Complaints Commission (SLCC) is a corporate body operating independently of the legal profession and the government. It was set up by Statute to modernise the legal complaints handling system, to ensure complaints are resolved quickly and effectively. Closing date for applications is Friday 5 March 2009. SLCC short listing will take place on Monday 22 March and interviews will be held on Monday 29, Tuesday 30, Wednesday 31 March 2010.

What's on offer
Salary in the region of £41,944. Group Self Invested Personal pension & benefits.

Michael Page Contact
For further info, apply or phone on 0131-243 2980.  Job Ref: 13091641
Cvs should be sent to rickmattison@uk.michaelpage.com
Your application will be sent to Rick Mattison.